Sales Operations Specialist

About Us:

Menlo Micro has reinvented one of the most fundamental building blocks of electronic systems – the electronic switch. Menlo Micro’s technology creates a new switch category that eliminates compromises and tradeoffs by combining the benefits of electromechanical and solid-state switches into the best of both worlds with its “Ideal Switch.”

Are you interested in playing a critical, impactful role and work with top electronic systems talent at an exciting startup backed by industry leaders? Do you want to help create truly disruptive and unique products that have the ability to change markets? If you answered yes to both, this may be your opportunity to have a significant impact at a cutting-edge startup with industry-leading technology that will drive electronic systems innovation across a diverse range of industries.

Role Summary and Purpose:

As a key member of the Menlo Micro sales team, the Sales Operations Specialist is responsible for supporting all stages of the sales cycle with administrative, sales, and logistical support to the internal sales team at Menlo Micro. An important function of this role is to provide world-class customer service to our direct customers and global sales channel partners, which includes manufacturer’s representatives, stocking representatives, and distributors.  

The Sales Operations Specialist will maintain effective communication with executives, managers, and cross-functional teams while provide outstanding support to internal and external customers.

Essential Responsibilities:

• Support the sales team with the sales process from lead capture to after-sales support.
• Manage and oversee CRM data to include Customers, Contacts, and Opportunities.
• Process RFPs, quotes, sample requests, evaluation kit loaners (EVKs), PO processing, and initiate sales orders.
• Track and monitor outstanding Loaner EVKs and coordinate Loaner EVK returns.
• Support sales team activities for sales channel forecast meetings, document and publish forecast meeting notes defining follow-up action items and deliverable due dates.
• Coordinate contract review as needed.
• Organize and attend quarterly sales meetings.
• Create, update, and maintain the quarterly sales meeting schedule, catering requirements, and sales meeting location and secure IT set up at the meeting location.
• Assist with defining, managing, and maintaining standard operating procedures (SOP) with a strong focus on consistency and process.  Experience with ISO 9001:2015 standards are beneficial but not required.

Qualifications and Requirements:

• Bachelor's degree in a business-related function preferred.
• Minimum of 4 to 7 years of business experience.
• Demonstrated experience working with sales teams, sales partners, and/or B2B customers preferred.
• Analytical mindset with intermediate MS Excel skills with the ability to learn.
• Demonstrated history of working with cross-functional teams to include supervisors, peers, and subordinates.
• Solid knowledge of MS Office programs: Teams, Excel, Word, and PowerPoint.
• Ability to learn & implement CRM tools and define new processes.
• Previous Sales Operations, Sales Administration, or similar experience in technical/analytical sales or sales support.
• Experience working in a start-up / highly interactive environment.
• Ability to work and thrive in ambiguity.
• Legal authorization to work in the U.S. is required.

Desired Qualifications:

• Ability to respond, set expectations, and react to internal and external customers clearly and professionally.
• Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on criticality and time-sensitive deadlines.
• Demonstrates highest level of detail orientation and organizational skills.
• Ability to work independently with minimal supervision.
• Demonstrates a sense of urgency to attain and exceed desired results.
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions.
• Displays excellent troubleshooting and creative critical thinking skills.
• A continuous improvement, process-driven mindset.
• Ability to articulate needs for process improvements.
• Other core competencies as defined by the Director, Sales Operations.

Pay Range:

$80,000 to $90,000
Position Type: Exempt